About Us
Streamlining Your Workflow with Technology — So You Can Focus on Your Patients.
At Echoplex, we understand that medical clinics face unique challenges when it comes to managing technology. Our team of experienced IT specialists is dedicated to easing the technological burden so that healthcare professionals can focus on what truly matters—delivering high-quality patient care. We provide a comprehensive range of managed services and solutions tailored specifically for healthcare environments, ensuring that clinics operate smoothly, efficiently, and securely.
Our Managed Information Technology Services cover every aspect of clinic operations, from expert installation and seamless system implementation to proactive remote and on-site management. We work closely with each clinic to understand their specific needs, optimizing workflows, protecting sensitive patient data, and ensuring compliance with healthcare regulations.
With Echoplex, clinics benefit from a proven portfolio of ICT solutions designed to enhance productivity, reduce downtime, and provide reliable support whenever it’s needed. Whether it’s managing electronic medical records, securing network infrastructure, or maintaining critical hardware and software systems, our goal is to deliver end-to-end solutions that empower medical teams to focus on patient outcomes rather than technology challenges.
By partnering with Echoplex, clinics gain a trusted IT ally—one that prioritizes security, efficiency, and innovation—so healthcare providers can dedicate their time and energy to improving the health and well-being of their patients.
Access to ICT Professionals
A MSP is essentially an in-house IT staff member, without the associated cost. When you work with Echoplex, you have access to our knowledgeable staff that are available at your convenience for any ICT problems or questions.
Proactive Solutions
When you choose to outsource your IT as a proactive effort, you receive better performance, nearly zero downtime and fewer glitches. We help detect these problems to prevent them from becoming worse, therefore avoiding expensive repairs and increased downtime.
Controlled & Predictable Spending
One of benefits our managed services model is the delivery of customized solutions for every client. This helps prevent worrying about the services that are covered with no unexpected surprises.
Clinic ICT Support
We provide services including hardware installation and maintenance, EMR services, cloud services, backups, and disaster recovery. And because we’re outsourced, we don’t even need a place to sit.
Level The Playing Field
Larger clinics typically have in-house support services with a team of full-time IT professionals. Small to medium-sized clinics cannot afford that luxury on their own. One of the benefits of managed IT services is that outsourcing provides expertise and the insight that larger clinics have.
Reduced Risk
With specific industry knowledge in compliance issues, we assume and manage much of the high availability uptime and security risks for your clinic. Our team will help your clinic avoid risk in theses areas.
Lower Costs
The ultimate benefit of a managed services model is its ability to lower clinic's overhead. One of the costs that clinics often forget is that MSPs help minimize the chance of expensive network disasters.
24/7 Peace of Mind
Our model is the heart of what we do. It’s like parachuting a full-service, dedicated IT solution into your clinic, without the hassles and investment of creating and staffing a department from scratch.
Compliance and Security
We are experts with PHIPA/PIPEDA standards, so you can rest assured that your clinic is minimizing the risks associated with patient information, maintaining credit card numbers, and sensitive competitive information.
TESTIMONIAL
What Clients Say
After working with two different healthcare IT providers and our EMR vendor, we were still unable to resolve the ongoing issues with our system. Echoplex Healthcare Solutions resolved the problem within 10 minutes. Impressed by their expertise and efficiency, we decided to transition to their RMM preventive maintenance support model. Their proactive approach has significantly improved the stability and performance of our systems.
Dr. Michael Witmer
Family Physician - The Boardwalk
When our previous vendor left us with no options for continued support, we were at a loss on how to maintain and manage our OscarEMR system. Fortunately, Echoplex Healthcare Solutions stepped in and provided immediate assistance. Their expertise in OscarEMR was invaluable, and they helped us regain full access to our system quickly and efficiently. Their professionalism and responsiveness gave us peace of mind during a very uncertain time. I highly recommend Echoplex for anyone needing reliable and dedicated support for their EMR system.
After working with two different healthcare IT providers and our EMR vendor, we were still unable to resolve the ongoing issues with our system. Echoplex Healthcare Solutions resolved the problem within 10 minutes. Impressed by their expertise and efficiency, we decided to transition to their RMM preventive maintenance support model. Their proactive approach has significantly improved the stability and performance of our systems.
Milton Dermatology Centre has been working with Echoplex since before our clinic even had a physical location. From the very beginning, they were instrumental in helping us choose the right EMR system, assisting with the design and flow of our new space before construction even began, and sourcing all of our technology, security, and internet services. We are on their RMM monthly package, and we couldn’t be more pleased with the level of service we receive. Their team is knowledgeable, responsive, and always ready to assist with any IT needs. It’s been an incredible partnership, and we highly recommend their services to any healthcare facility looking for reliable and professional IT support.
As we prepared to move to a new clinic, Echoplex worked with our contractors to set up everything we needed wiring, firewalls, and providing IT equipment and secure connections to PS ASP Cloud ensuring we could continue caring for our patients with minimal interruption.
During a period without dedicated IT personnel, Echoplex Healthcare Solutions provided strategic and highly professional support. They meticulously documented our IT infrastructure, streamlined systems, securely disposed of accumulated e-waste, and assisted with screening candidates for our in-house IT position, ensuring we found the right fit. Their team worked collaboratively with our administrative and HR departments, and was responsive whenever issues arose—resolving problems quickly, on-call, and after hours. Their expertise and proactive approach were instrumental in maintaining the stability and efficiency of our operations during this critical period.
I would like to extend my heartfelt thanks to the team at Echoplex Healthcare Solutions Inc. for their excellent service and support. They came highly recommended to us, and we couldn’t be more pleased with the results. They quickly identified and fixed our networking issues, resolving the dropped calls we were experiencing with our VoIP provider. Not only did they optimize our system, but they also cleaned up the tech mess that had accumulated over time. They removed obsolete hardware, which greatly improved the health and safety of our staff. It’s been a true pleasure working with such a professional team, and we now have a more efficient and safer tech environment at Dr. Sehl and Seibel’s clinic. Highly recommend!
I have worked with Echoplex Healthcare Solutions Inc., and they have been a huge help to our clinic. They helped set up our internet, phone systems, firewalls, EMR support, and ongoing onsite support. Their telephone workflow is amazing and has helped our patients so much! They also helped us move to the cloud and organized our wires and hardware, labeling and securing everything so it is safe and easy to use.
The Echoplex team is very hands-on and fixes problems quickly. They pay attention to health and safety and always make patient care a priority. They also recommend software that helps improve our workflow and even lowers our monthly fees, which makes running the clinic easier and more efficient.
Having their support lets our team focus on our patients without worrying about technology. I would definitely recommend Echoplex Healthcare Solutions to any clinic looking for reliable and professional IT support.
I give Echoplex Healthcare Solutions 5 stars for their honesty, trustworthiness, and very competitive pricing. I really appreciate how transparent they are, with every cost itemized clearly. Their quick responses to even small issues, whether by email or text, are always appreciated. What truly sets them apart is their genuine care for saving clients money, rather than up-selling or adding unnecessary services like most companies do. I was very happy with their service and will definitely continue using them in the future. Any clinic would be lucky to have them as their service provider.
Echoplex has been a vital contributor to our success, providing prompt and reliable technical support whenever needed. Their team understands the unique challenges of the healthcare industry and consistently goes the extra mile to ensure our systems run seamlessly. In addition to technical assistance, they have also helped optimize our workflows within the clinic, improving overall efficiency. Their professionalism and dedication have made them an invaluable partner in keeping our operations smooth and effective.
Some of the team at Echoplex Healthcare Solutions Inc. has been involved with our clinic since its earliest stages, including pre-construction planning. Their expertise has been invaluable in designing and implementing our technical infrastructure, including internet connectivity, telephony systems, firewall security, EMR support, and ongoing scheduled onsite support.
The team’s proactive, hands-on approach ensures that all technical matters are addressed promptly, giving our clinical staff confidence and operational continuity. They consistently take health and safety concerns into account and prioritize issues that have the greatest impact on patient care. Their availability for requested onsite support means that any problems can be resolved quickly and efficiently, minimizing disruption to clinical operations. With Echoplex managing our IT systems, we are able to focus fully on delivering the highest quality care to our patients. I would not hesitate to recommend Echoplex Healthcare Solutions to any clinic seeking reliable, professional, and comprehensive IT support.
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Let's Talk About Streamlining Your Clinical Workflow
Let’s dive into the transformative realm of streamlining your clinic’s workflow. In the fast-paced world of healthcare, optimizing processes is key to enhancing patient care and operational efficiency. From appointment scheduling to patient records management, finding ways to streamline workflows ensures that your clinic operates seamlessly. Embracing digital solutions, automating routine tasks, and leveraging technology can significantly reduce administrative burdens, allowing your healthcare professionals to focus more on patient care. Let’s embark on the journey of efficiency, where streamlined workflows pave the way for a more responsive and patient-centric clinic environment.