Author Archive Echoplex Healthcare Solutions Inc.

SRS Medical, located at Medical Centre One at The Boardwalk in Waterloo, is pleased to announce the successful transition to a new advanced medical phone system provided by Echoplex Healthcare Solutions Inc.

This technology upgrade represents a commitment to improving communication with patients, enhancing call reliability, and creating a more efficient experience for both patients and clinic staff. The new Echoplex Medical Phone System has been designed specifically for healthcare environments, supporting the unique communication needs of medical practices.

The upgraded system provides SRS Medical with improved call management capabilities, enhanced reliability, and a foundation for future communication enhancements. Patients will continue to experience the same dedicated service from the clinic while benefiting from improved accessibility and streamlined phone interactions.

“Communication with our patients is an essential part of providing quality healthcare. The transition to the Echoplex Medical Phone System allows us to improve our accessibility and provide a more reliable experience for our patients and our team. We are excited about this technology upgrade and the benefits it will bring to our daily operations.”
— Kendra Murphy, SRS Medical

Echoplex Healthcare Solutions Inc. specializes in healthcare-focused technology solutions, helping medical clinics modernize their infrastructure, improve workflows, and maintain dependable communication systems that allow healthcare teams to focus on providing exceptional patient care.

“We are excited to support SRS Medical with their transition to a modern healthcare communication platform. Reliable communication is an essential part of patient care, and our goal is to provide technology that works seamlessly behind the scenes.”
— Echoplex Healthcare Solutions Inc.

The partnership between SRS Medical and Echoplex Healthcare Solutions Inc. demonstrates the importance of purpose-built technology solutions in modern healthcare environments. By improving communication infrastructure, clinics can continue focusing on what matters most — delivering exceptional care to their patients.

SRS Medical remains committed to providing high-quality healthcare services to the Waterloo community, and this phone system upgrade is another step toward improving the overall patient experience.

Kichener, Ontario — July 2026 — Dr. Ghaly Medical Clinic has successfully transitioned from its previous business phone system, which relied on multiple separate telephone lines, to a modern communication solution designed specifically around healthcare workflow needs.

The transition followed several challenges after changes were made to the clinic’s existing telecommunications account. Despite significant efforts to restore the previous configuration, the clinic experienced extended delays, including more than 40 hours spent working through support channels, long hold times, automated phone systems, and repeated disconnections while attempting to resolve the issues.

Because reliable communication is essential in a medical environment, the clinic decided to move forward with new equipment and a solution focused on improving call reliability, patient access, and staff efficiency.

Working with Echoplex Healthcare Solutions Inc., Dr. Ghaly Medical Clinic implemented a new phone system built around medical office workflows. The solution provides improved call handling, intelligent routing, and customized time conditions to ensure patients receive a consistent experience when contacting the clinic.

Since the transition, patients no longer experience frequent busy signals, and incoming calls are answered more reliably throughout the day. The new system has helped reduce missed calls, improve staff workflow, and create a smoother communication process for everyone.

“Ensuring patients can reach the clinic when they need assistance is a critical part of healthcare service,” said the clinic team. “The improvements have made a noticeable difference for both our staff and our patients.”

The successful implementation has resulted in improved communication, increased staff satisfaction, and a better overall patient experience.

About Echoplex Healthcare Solutions Inc.
Echoplex Healthcare Solutions Inc. specializes in healthcare technology solutions that help medical clinics improve workflow, communication, and technology reliability. Through customized IT services, medical workflow solutions, communication systems, and ongoing support, Echoplex helps healthcare providers focus on patient care while technology operates efficiently in the background.

We’re pleased to highlight CHIME’s patient flow platform, now integrated with PS Suite to help clinics improve operational efficiency and enhance the patient experience.

Managing patient flow throughout the day can be challenging, particularly in busy clinics where delays, communication gaps, and limited visibility can impact both staff productivity and patient satisfaction. CHIME addresses these challenges by providing a real-time patient flow solution that helps clinics coordinate activities from patient arrival through to checkout.

With the CHIME integration, clinics can streamline key workflows including patient check-in, rooming, wait-time management, provider availability, and staff communication. By giving clinic teams greater visibility into patient status and clinic operations, CHIME helps reduce bottlenecks, improve coordination between staff members, and support a smoother clinic experience for both patients and providers.

CHIME has already demonstrated significant adoption across healthcare organizations, with clinics using the platform currently automating more than one million appointments annually. The solution is designed to fit seamlessly into existing clinic workflows while helping teams optimize resources and improve day-to-day operations.

Whether your clinic is looking to reduce wait times, improve communication among staff, or gain better insight into patient movement throughout the day, CHIME provides tools that can help support these goals while leveraging your existing PS Suite environment.

To learn more about how CHIME can help improve patient flow and clinic efficiency, visit: https://help.chimeclinic.com/chat-with-adam

The CHIME team would be pleased to discuss your clinic’s workflow challenges and demonstrate how the platform can support your operational objectives.

Waterloo Region, ON — Dr. Witmer’s Clinic at The Boardwalk has implemented a significant communications infrastructure upgrade aimed at improving patient access, streamlining call handling, and enhancing overall operational efficiency for both patients and clinical staff.

The upgraded system introduces a modernized call routing and queue management platform designed to reduce wait times and ensure patients are directed to the appropriate service or care provider as quickly as possible. This improvement supports a smoother and more predictable patient experience, particularly during high-volume calling periods.

A key component of the upgrade is the introduction of enhanced after-hours and on-call physician scheduling integration, allowing calls to be more effectively routed to the appropriate on-call provider when the clinic is closed. This ensures continuity of care while reducing administrative delays and missed communications.

The clinic has also expanded its telephone capacity with additional inbound lines, significantly reducing busy signals and improving access during peak hours. Combined with improved queue efficiency, patients can now connect to the clinic more reliably and with shorter hold times.

From an operational standpoint, the system delivers meaningful cost savings through optimized call distribution, reduced manual call handling, and improved staff workflow efficiency. These savings are being reinvested into patient-facing services and continued infrastructure improvements.

“Efficient communication is central to quality healthcare delivery,” said a representative of Dr. Witmer’s Clinic. “This upgrade allows us to better manage patient flow, reduce bottlenecks, and ensure that urgent calls are prioritized appropriately, especially after hours.”

Overall, the new system enhances:

• Faster and more reliable call routing
• Improved after-hours and on-call physician coordination
• Expanded call capacity with more inbound lines
• More efficient queue management and reduced wait times
• Streamlined administrative workflows
• Long-term operational cost savings

The clinic expects the upgrade to immediately improve patient satisfaction while supporting future growth and service expansion at the Boardwalk location.

We are pleased to announce another successful deployment of CHIME Clinic at the New Vision Family Health Team, marking a significant step forward in enhancing clinical workflow and patient experience.

As part of this implementation, 42 CHIME Room Tablets have been installed throughout the facility. These tablets empower clinicians to efficiently manage their day by enabling real-time check-in and check-out of appointments, on-the-fly task assignment, and seamless updates to room status. This streamlined approach helps reduce administrative burden and improves overall clinic efficiency.

To further enhance patient engagement and accuracy of information, a Check-in Kiosk has been introduced. This allows patients to independently check in for their appointments, confirm their health card status, verify contact details, and receive personalized instructions—helping to ensure a smooth and informed visit.

Additionally, two Waiting Room Displays have been installed to improve communication and transparency. These displays automatically predict and present wait times, direct patients to their assigned rooms using clear visual cues, and provide audible guidance to assist with navigation.

This deployment reflects our continued commitment to delivering innovative healthcare solutions that support both providers and patients through improved efficiency, communication, and care coordination.