News

WATERLOO REGION, ON – July 10, 2025 – Today marks the official launch of DoctorList.ca, a free and public web platform designed to help individuals and families across Canada quickly locate family physicians who are currently accepting new patients.

Created by a local medical IT firm in the Waterloo Region, DoctorList.ca aims to address the ongoing challenge many Canadians face in accessing primary care. The easy-to-use site offers a growing, community-sourced directory of clinics and doctors — searchable by city, region, or postal code — that are open to new patients.

“Access to family doctors is a foundational part of our healthcare system, but too many people are left guessing where to go or calling around aimlessly,” said the team behind DoctorList.ca. “We wanted to build a simple, accurate, and regularly updated resource that takes the frustration out of the process.”

Key Features:

• View clinic contact info, hours, and direct links
• Updated weekly to ensure accuracy
• Built with privacy and public benefit in mind — no signups or ads

Clinics listed on the site are verified through public notices, direct outreach, and local partnerships. Healthcare providers can also request updates or submit corrections to ensure the data remains reliable.

We also encourage doctors and clinics with a full patient roster to point unattached patients to DoctorList.ca as a helpful resource. This can help reduce the burden on clinic staff and ensure patients in need are directed to providers who are currently available.

For Ontario residents who are unable to find a physician through the site, we also recommend registering with Health Care Connect, a government service that helps people without a family doctor or nurse practitioner find one. You can learn more and register here:
👉 https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner#section-1

DoctorList.ca is already making an impact in Waterloo Region and is actively expanding to support other areas.

About DoctorList.ca
DoctorList.ca is a public service website created by a local healthcare IT team to improve access to family doctors in Waterloo Region. The site is freely available to all users and built with a focus on accessibility, simplicity, and accuracy.

In an age where digital reliability is critical to modern healthcare, Grandview Medical Centre has taken a major step forward by partnering with NetOptiks to upgrade and future-proof its connectivity infrastructure. A recent case study released by the NetOptiks highlights how it delivered a secure, high-performance network tailored to the demanding needs of a busy medical environment.

The upgrade was prompted by the clinic’s increasing reliance on digital records, remote consultations, and secure communication between staff, specialists, and patients. With a growing volume of telehealth services and electronic patient record access, Grandview required a solution that could guarantee uptime, speed, and compliance with privacy standards.

NetOptiks stepped in with a custom-designed fiber network offering full redundancy, low-latency performance, and end-to-end encryption. The infrastructure was specifically engineered to support Grandview’s clinical workflows and ensure continuity in care—even during power disruptions.

“Reliable connectivity is no longer optional in modern healthcare—it’s mission critical,” the case study notes. “Our goal was to ensure Grandview could operate with complete confidence in its digital backbone, whether it’s during routine checkups or emergency care.”

The project also positions the clinic for future technologies, including Internet of Medical Things (IoMT) integration, cloud-based services, and AI-driven diagnostics.

This partnership reflects a growing trend in Canadian healthcare toward robust, localized IT solutions designed to support both present and future patient care needs.

📖 Full details of the project are available here:
Case Study: How NetOptiks Delivers Vital Connectivity for Grandview Medical Centre

Calgary, AB – June 2, 2025 — Echoplex Healthcare Solutions Inc. is pleased to announce the successful implementation of Chime Technologies’ solutions at the South Calgary Primary Care Network – Wellness Centre, marking the company’s first out-of-province deployment.

This installation represents a significant milestone in Echoplex’s national growth strategy and reflects a continued commitment to enhancing healthcare delivery across Canada. The South Calgary Primary Care Network – Wellness Centre, known for its dedication to comprehensive community health, is now leveraging Chime’s digital health platform to improve clinical efficiency, streamline communication, and support patient-centered care.

The implementation highlights the adaptability of Chime Technologies’ solutions across diverse healthcare environments. The tools introduced at the Wellness Centre are designed to support real-time care coordination, secure provider communication, and enhanced patient engagement—all while integrating seamlessly into existing workflows.

This expansion reflects growing demand for flexible, scalable healthcare technology that enables more connected and proactive care delivery. Echoplex is currently planning additional installations in other provinces, further supporting the modernization of primary care infrastructure nationwide.

About Echoplex Healthcare Solutions Inc.
Echoplex Healthcare Solutions Inc., based in the Waterloo Region of Ontario, delivers cutting-edge digital health solutions that support care teams, improve operational efficiency, and elevate the patient experience. Through partnerships with healthcare organizations across Canada, the company drives digital transformation using adaptable, intelligent technologies tailored to the specific needs of primary care networks.

Toronto, Ontario — June 1, 2025 — Echoplex Healthcare Solutions Inc. is proud to announce the successful installation of the CHIME clinic management system at Vellathottam Medicine Clinic, marking a significant advancement in patient care and clinic operations.

CHIME is an integrated hardware and software solution designed to streamline clinic workflows, improve patient experiences, and optimize resource utilization. With its implementation, Vellathottam Medicine Clinic is poised to offer enhanced services to its patients while achieving greater operational efficiency.

Key Features of CHIME:

• Self-Service Check-In Kiosks: Patients can now check in seamlessly upon arrival, reducing wait times and minimizing administrative burdens.
• Real-Time Waiting Room Displays: Live updates inform patients of their wait times and guide them to the appropriate examination rooms, enhancing transparency and comfort.
• Centralized Dashboard for Staff: Clinic staff can monitor and manage patient flow, room availability, and clinician schedules in real-time, facilitating better coordination and service delivery.
• Room Tablets for Clinicians: Mounted tablets outside examination rooms allow clinicians to update patient statuses, manage appointments, and communicate with staff efficiently.

The adoption of CHIME is expected to bring substantial benefits to Vellathottam Medicine Clinic. According to a case study, clinics implementing CHIME have seen a 54% reduction in cost per appointment and significant annual savings, all while doubling patient capacity without compromising care quality.

About Echoplex Healthcare Solutions Inc.:
Echoplex Healthcare Solutions Inc. specializes in providing innovative healthcare technologies aimed at improving clinic operations and patient care. Their partnership with CHIME reflects a commitment to adopting cutting-edge solutions that address the evolving needs of healthcare providers.

About Vellathottam Medicine Clinic:
Vellathottam Medicine Clinic is dedicated to delivering high-quality medical care to its community. The integration of CHIME aligns with the clinic’s mission to enhance patient experiences and streamline healthcare delivery.

For more information about CHIME and its features, please visit www.chimeclinic.com.

TORONTO — The Ministry of Health is reminding all Ontario healthcare providers to validate patient health cards during every visit, emphasizing the importance of using the Health Card Validation (HCV) service to confirm patient eligibility at the point of care. Echoplex Healthcare Solutions Inc. supports this initiative to ensure accurate billing and reduce claim rejections for providers across the province.

Key Reminders for Providers:

• Always request and validate the most up-to-date health card from patients at every visit.
• Validating health cards helps prevent claim rejections caused by patient ineligibility.
• Cards that pass validation will receive a response code between 50 and 55 from the HCV system. These can proceed with standard OHIP claim submission processes.

When a Health Card Fails Validation:

• Review the data for possible input errors.
• Reconfirm the health number and version code with the patient.
• Ask if the patient has received a newer health card.
• Advise patients to contact ServiceOntario to update their information.

If a valid health card cannot be produced at the time of service, providers may charge the patient directly. However, if the patient is later confirmed as eligible for OHIP on the service date, they may return to request a reimbursement.

Legal Compliance – A Critical Reminder:

Under the Commitment to the Future of Medicare Act (CFMA), it is illegal to charge patients for OHIP-insured services. This includes:

• Extra billing for any insured services or service components
• Charging for expedited or “queue-jumping” access
• Requiring payment for uninsured services as a condition for receiving insured care (e.g., block fees)

Violations of these rules may lead to enforcement actions. Providers are encouraged to review both the Health Insurance Act (HIA) and the CFMA via ontario.ca/laws for more information.

Managing Rejected Claims:

Claims denied due to invalid health information can be resubmitted once the patient provides an updated and valid health card.

For complete guidance, healthcare providers should refer to the Health Card Validation Reference Manual.

Echoplex Healthcare Solutions remains committed to supporting providers in maintaining compliance and streamlining their billing practices. For additional assistance, please contact our support team or consult your software documentation for HCV integration best practices.