At Echoplex Healthcare Solutions, we are committed to providing comprehensive and highly reliable ICT support tailored specifically to the needs of medical clinics across Ontario. Our team combines deep technical expertise with a thorough understanding of healthcare operations, ensuring that our clients’ systems remain secure, efficient, and fully optimized. Here’s a selection of feedback from clients who have experienced the quality and dedication of our services firsthand:
Milton Dermatology Centre has been working with Echoplex since before our clinic even had a physical location. From the very beginning, they were instrumental in helping us choose the right EMR system, assisting with the design and flow of our new space before construction even began, and sourcing all of our technology, security, and internet services. We are on their RMM monthly package, and we couldn’t be more pleased with the level of service we receive. Their team is knowledgeable, responsive, and always ready to assist with any IT needs. It’s been an incredible partnership, and we highly recommend their services to any healthcare facility looking for reliable and professional IT support.
After working with two different healthcare IT providers and our EMR vendor, we were still unable to resolve the ongoing issues with our system. Echoplex Healthcare Solutions resolved the problem within 10 minutes. Impressed by their expertise and efficiency, we decided to transition to their RMM preventive maintenance support model. Their proactive approach has significantly improved the stability and performance of our systems.
I give Echoplex Healthcare Solutions 5 stars for their honesty, trustworthiness, and very competitive pricing. I really appreciate how transparent they are, with every cost itemized clearly. Their quick responses to even small issues, whether by email or text, are always appreciated. What truly sets them apart is their genuine care for saving clients money, rather than up-selling or adding unnecessary services like most companies do. I was very happy with their service and will definitely continue using them in the future. Any clinic would be lucky to have them as their service provider.
I would like to extend my heartfelt thanks to the team at Echoplex Healthcare Solutions Inc. for their excellent service and support. They came highly recommended to us, and we couldn’t be more pleased with the results. They quickly identified and fixed our networking issues, resolving the dropped calls we were experiencing with our VoIP provider. Not only did they optimize our system, but they also cleaned up the tech mess that had accumulated over time. They removed obsolete hardware, which greatly improved the health and safety of our staff. It’s been a true pleasure working with such a professional team, and we now have a more efficient and safer tech environment at Dr. Sehl and Seibel’s clinic. Highly recommend!
Some of the team at Echoplex Healthcare Solutions Inc. has been involved with our clinic since its earliest stages, including pre-construction planning. Their expertise has been invaluable in designing and implementing our technical infrastructure, including internet connectivity, telephony systems, firewall security, EMR support, and ongoing scheduled onsite support.
The team’s proactive, hands-on approach ensures that all technical matters are addressed promptly, giving our clinical staff confidence and operational continuity. They consistently take health and safety concerns into account and prioritize issues that have the greatest impact on patient care. Their availability for requested onsite support means that any problems can be resolved quickly and efficiently, minimizing disruption to clinical operations. With Echoplex managing our IT systems, we are able to focus fully on delivering the highest quality care to our patients. I would not hesitate to recommend Echoplex Healthcare Solutions to any clinic seeking reliable, professional, and comprehensive IT support.
As we prepared to move to a new clinic, Echoplex worked with our contractors to set up everything we needed wiring, firewalls, and providing IT equipment and secure connections to PS ASP Cloud ensuring we could continue caring for our patients with minimal interruption.
During a period without dedicated IT personnel, Echoplex Healthcare Solutions provided strategic and highly professional support. They meticulously documented our IT infrastructure, streamlined systems, securely disposed of accumulated e-waste, and assisted with screening candidates for our in-house IT position, ensuring we found the right fit. Their team worked collaboratively with our administrative and HR departments, and was responsive whenever issues arose—resolving problems quickly, on-call, and after hours. Their expertise and proactive approach were instrumental in maintaining the stability and efficiency of our operations during this critical period.
Echoplex has been a vital contributor to our success, providing prompt and reliable technical support whenever needed. Their team understands the unique challenges of the healthcare industry and consistently goes the extra mile to ensure our systems run seamlessly. In addition to technical assistance, they have also helped optimize our workflows within the clinic, improving overall efficiency. Their professionalism and dedication have made them an invaluable partner in keeping our operations smooth and effective.
When our previous vendor left us with no options for continued support, we were at a loss on how to maintain and manage our OscarEMR system. Fortunately, Echoplex Healthcare Solutions stepped in and provided immediate assistance. Their expertise in OscarEMR was invaluable, and they helped us regain full access to our system quickly and efficiently. Their professionalism and responsiveness gave us peace of mind during a very uncertain time. I highly recommend Echoplex for anyone needing reliable and dedicated support for their EMR system.
I have worked with Echoplex Healthcare Solutions Inc., and they have been a huge help to our clinic. They helped set up our internet, phone systems, firewalls, EMR support, and ongoing onsite support. Their telephone workflow is amazing and has helped our patients so much! They also helped us move to the cloud and organized our wires and hardware, labeling and securing everything so it is safe and easy to use.
The Echoplex team is very hands-on and fixes problems quickly. They pay attention to health and safety and always make patient care a priority. They also recommend software that helps improve our workflow and even lowers our monthly fees, which makes running the clinic easier and more efficient.
Having their support lets our team focus on our patients without worrying about technology. I would definitely recommend Echoplex Healthcare Solutions to any clinic looking for reliable and professional IT support.